In 1876, the telephone was introduced to the world.
Since then, the simple telephone has developed into mobile smartphones and video calls. This type of technology is what allows us to connect with other people across the globe.
If you’re a business owner, you know much about the importance of connection. But how can you start to improve the connections your business makes?
Below is a guide on 7 tips for a better business phone call. You’ll be amazed at what nailing a phone call can do for your company.
1. Establish a ‘Quiet Zone’
As you learn how to handle business calls, establish a ‘quiet zone’ in your office space. This zone can be used for important business calls and other tasks. It’s a space of zero interruption.
Let others know where the ‘quiet zone’ is once you establish it. They might be able to use it as well.
2. Create Consistency
Do customers often call your business? Create a consistent script for answering the phone. Consistency is the key to successful business call organization.
A great example of a script is, “Hi, thank you for calling (insert business name). This is (insert name) speaking. How can I assist you today?”
3. Don’t Interrupt the Speaker
Between disgruntled customers and difficult business partners, things might get a bit heated over the phone time to time. No matter what, don’t interrupt the speaker.
Not interrupting is a vital phone skill in any sort of conversation, but it’s especially important when creating connections with people who are important to your business.
4. Plan Important Calls
Build a better flow in your daily business call management by creating a schedule of important calls. Keep a calendar or planner near you at all times.
Check your calendar each time you walk into work in the morning. Make mental notes of any meetings and business calls. This way, you have time to mentally prepare before any intimidating conversations.
5. Know the Buttons
Train yourself and your employees on how to use your business phones. Familiarize yourself with how to hold and transfer a call.
These functions become important on busy days!
6. Invest in Good Software/Apps
Business call systems aren’t complete without high-quality software and/or call apps. Invest in a call and answering system that streamlines communication.
Do you want to ditch the telephones? Look into the use of a softphone app that you can use with computers. Follow this link to discover the top softphone apps your business can trust.
7. Keep a Notepad Nearby
How many times have you had to put a person on hold during a conversation to grab something to write on?
Avoid these awkward moments by always keeping a notepad and pen near the phones in your office.
Improved Communication: How to Better Your Business Phone Call
A business phone call is much different than chatting with an old friend. There’s a certain etiquette and protocol you should follow!
Use the above tips to improve your business call protocol. Those tips will streamline communication and improve the professionalism of your company.
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