Your team is the core of your business; however, as you begin to hire additional staff members, maintaining a great culture and keeping everyone motivated and engaged becomes increasingly difficult.
As you grow as an ambulance company, it will become more and more important for you to invest in your employees.
Here are some tips on how to do just that:
1. Treat your employees well
Just as you would want to be treated, your team will respond better when they feel valued and appreciated for all of the hard work that they do.
“Make sure that you are investing in their growth as a person with opportunities for professional development and learning new skills”, says Maxim Gorin.
2. Offer competitive wages to attract the best talent
Ambulance companies that are profitable and successful will likely have a high employee retention rate, which is a great testament to the benefits of offering competitive wages.
If you find yourself struggling to pay your staff members fairly, consider seeking advice from a mentor or coach who is experienced in topics such as these.
3. Create a culture of respect and understanding for all team members
Employees want to feel valued, but this is often achieved through mutual respect.
To build great relationships with your team, consider implementing ground rules that will guide interactions between employees both on the clock and off the clock.
“Be open to having tough conversations if you notice any team members struggling with one another”, recommends Gorin. “Do your best to solve problems as they arise.”
4. Implement an emergency response plan that is tailored to fit your needs
While all ambulance services should have a standard emergency response plan, you will likely need to create an individualized plan that accounts for the unique challenges that you face in your market.
It’s important to take into account the specific needs of your team when it comes time to create an emergency response plan. For instance, you may need a bigger ambulance than most in order to accommodate larger patients and equipment.
5. Ensure that you have enough resources in place to handle any emergency situation
As your ambulance company grows, it’s likely that you will see an increase in the number of emergencies that are dispatched each day.
With this being said, you need to ensure that your team is not overwhelmed. Make sure that you are equipped to handle any emergencies that may arise by having the right staff, equipment, and facility in place.
6. Provide training opportunities for staff so they can better serve their patients and clients
Offer your team members opportunities to train with a local hospital or medical center, a trauma center, a nursing home, etc., so they can provide the best possible care to their patients and clients.
Offering opportunities for professional development within your organization is an important step in ensuring high-quality patient care at all times.
Conclusion:
As your ambulance company grows and you hire additional team members, it’s important to reevaluate your hiring process so that you can maintain a great culture throughout the entire organization.
